Last week, I discovered this conflict resolution technique based on the 5-minute Case structured debate technique.
Here is a fictional case study and application of the 5-3-5 Method to resolve the deadlock.
👉 Scenario:
UX and Engineering teams are at a crossroads over a new app feature. There is a stalemate.
💡 The ‘5-3-5’ Method: Hear – Understand – Agree – Commit
1️⃣ Presentation by the UX team (5 minutes)
- Our user testing shows a 30% better engagement with this new interface……..”
- Supporting Evidence: User Journey Maps
2️⃣ Feedback by the engineering team (3 minutes)
- “Your design is user-friendly, but integrating these features within our current framework will be challenging……..”
- Supporting Evidence: Challenges with the current framework
❓ How can we simplify?
3️⃣ Presentation by the UX team (5 minutes)
- “Considering your concerns, we have modified these elements to align better with our technical constraints……”
- Supporting Evidence: Revised User Journey Maps
The UX team better understood technical limitations, while Engineers saw the value in user-centric design. The team achieved a balance of user-friendly and technically feasible features.
⏩ Actionable Takeaways
- Facilitate structured debates to balance different team perspectives.
- Promote empathetic feedback to foster mutual understanding.
- Lead the understanding of ideas into viable, innovative solutions.
How do you navigate conflicts between different teams? Could the ‘5-3-5’ Method enhance your team’s collaboration?
#DecisionMaking #ProductDesign #ProductManagement #ProductManager